FAQ

How can we help you ?

Find the most frequently asked questions here.

When will the request reach me ?

At selldigital, the delivery of your digital products is swift and hassle-free. The timing of your request reaching you depends on the type of product you've purchased:

1.  Instant Delivery: Many of our digital products, such as software licenses, e-books, and digital codes, are available for instant download or email delivery. You will typically receive them within minutes after your payment is confirmed.
2.  Pre-orders: For pre-order products or items with a specific release date, your request will be fulfilled on the designated release date. We'll ensure that you get access to your product as soon as it becomes available.
3.  Customized Products: If you've ordered a customized digital product, the delivery time may vary based on the specifics of your order. Please refer to the product description or contact our customer support for estimated delivery times.
4.  Physical Products with Digital Components: In some cases, digital products are bundled with physical items. For these orders, the digital component is often delivered immediately, while the physical product follows the standard shipping times mentioned during checkout.

Rest assured, we strive to provide you with the fastest, most convenient delivery possible for your digital products. If you have any concerns or need further information about the delivery time for your specific order, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

Your satisfaction is our top priority, and we're committed to making your shopping experience at selldigital as seamless as possible.

If a defect is found in the product ?

At selldigital, we're committed to providing high-quality digital products and ensuring your satisfaction. However, we understand that issues may arise from time to time. If you encounter a defect in the product you've purchased, here's what you should do:

1.  Contact our Support Team: If you discover a defect or encounter any problems with the digital product, please don't hesitate to get in touch with our dedicated customer support team. You can reach us through our contact page, email, or the provided customer support channels. Be sure to include details about the issue and your order information.
2.  Troubleshooting Assistance: Our support team will work with you to identify the problem and offer guidance on potential solutions or workarounds. Many issues can be resolved through troubleshooting, and our experts are here to help you every step of the way.
3.  Replacement or Refund: If it's determined that the product is indeed defective and cannot be resolved, we'll offer you the choice of a replacement product (if available) or a refund. Your satisfaction is important to us, and we aim to resolve any product defects promptly and to your satisfaction.
4.  Warranty Information: Some of our digital products may come with specific warranties. Be sure to check the product description for details on any warranties or guarantees that apply.
5.  Terms and Conditions: For complete information on our return and refund policies, please refer to our Terms and Conditions page. It outlines the specific terms and conditions related to product defects, returns, and refunds.

Please rest assured that selldigital is dedicated to delivering top-notch digital products and addressing any issues you may encounter promptly and fairly. We value your trust in us and are here to ensure your shopping experience is as smooth and trouble-free as possible.

I want to order large quantities. Is there a discount?

At selldigital, we appreciate your interest in bulk orders, and we're happy to offer discounts for customers looking to make large quantity purchases. Here's how our bulk order discount process works:

1.  Contact Our Sales Team: If you're interested in ordering digital products in large quantities, please reach out to our dedicated sales team. You can contact us through the provided channels for business inquiries, which can be found on our website. Share the details of your order and your requirements, including the specific products and quantities you're interested in.
2.  Customized Pricing: Our sales team will work closely with you to understand your needs. We'll then provide you with customized pricing based on the volume of your order. The discount offered will depend on the products, quantities, and any ongoing promotions or bulk purchase policies we have in place.
3.  Competitive Offers: selldigital is committed to offering competitive and fair pricing, especially for bulk orders. We aim to make your large quantity purchase as cost-effective as possible while maintaining the quality and value of our digital products.
4.  Terms and Conditions: It's important to review the specific terms and conditions associated with bulk orders. These terms may include minimum order quantities, payment options, and delivery arrangements. Our sales team will provide you with all the necessary details.
5.  Customer Satisfaction: Your satisfaction is our priority, and we're here to ensure that your experience with selldigital is both convenient and cost-effective. We aim to build long-term relationships with our business customers and are always ready to assist with your specific needs.

To inquire about bulk order discounts or to discuss your requirements further, please get in touch with our sales team. We look forward to serving your business needs and providing you with the best possible pricing for your large quantity digital product orders.